Nature Purity
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Fax: 212.202.6343
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Our 100% Satisfaction and Money Back Guaranteed

We pride ourselves in carrying the highest quality natural and organic beauty products. We want you to be completely satisfied with every product purchases on our website. All your purchased are supported by our 100% money back guarantee: if you are not entirely happy with your purchase for any reason, please return it to us for an exchange or refund of the original purchase price including shipping and handling charges for the order. Please see Return Policy below for the details.

Return Policy

If you need to return or exchange an item, please contact us (or call us at 877-PURITY2) for return instructions and to obtain a Return Merchandise Authorization number (RMA). All returns must be accompanied by an RMA. Returns without an RMA will be refused and sent back to the customer. Sorry, no exceptions.

Returns for refund are processed upon receiving the products. Credit card payments are credited back to the card, all other forms of payments are credited by check. We issue credits upon receiving of the product but please allow one full billing cycle for credits to appear on credit card statements.

Unopened items return/exchange

New unopened products can be returned or exchanged within 60 days of shipping date. If you are not happy with your purchase for any reason, please return it to us for a full refund or exchange. Exchange items are shipped to you at no additional cost.

Opened items returns

Opened items can be returned within 30 days of shipping date. We gladly accept used items. If you discover that the product does not work for you or does not satisfy your needs you can return it. However the volume of the product returned must be no less than half of the original volume. If you are returning a few units of the same product only one used unit is accepted, the others must be unopened (this does not apply to defective products).

Opened items (unless defective) cannot be exchanged but can only be returned for a refund.

Damaged items return/exchange

If an item arrived damaged you need to inform us about it as soon as you receive the item. If the package arrives with visible damaged you should refuse the package and inform us. We will send you a replacement at no additional charge. In most cases you will need to return the damaged package. The courier that delivered the package will arrange for the pick up. If we shipped you a wrong item, we will provide you with a paid return label and send you a replacement free of charge. You have to notify us about incorrectly shipped items within 15 days of the receiving of the shipment.

Defective items return/exchange

If an item you received proves to be defective we will gladly exchange it or issue a refund. We will ask you to ship the item back to us at no cost to you. If an exchange is requested it will be send to you immediately. If a refund is requested it will be issued after we receive the item and confirm that it is defective.

Shipping charge refund

We will refund shipping and handling charges for your original order prorated to the cost of the returned items.